1. About the Shop
The Kosovo 2.0 E-shop is operated by Kosovo 2.0. Through this online store, we sell publications and merchandise produced or curated by Kosovo 2.0.
2. Eligibility & Account Registration
By creating an account or placing an order, you confirm that you are at least 18 years old and that the information you provide is accurate, complete, and up to date.
You are responsible for maintaining the confidentiality of your account and password.
3. Products & Availability
All products are subject to availability. We reserve the right to modify or discontinue products at any time without prior notice.
We strive to display product descriptions and images as accurately as possible, but slight variations may occur.
4. Prices & Currency
All prices are displayed in EUR unless otherwise stated.
Prices may change at any time without prior notice.
5. Payment Terms
By placing an order, you authorize Kosovo 2.0 to charge your selected payment method for the total order amount.
If we cannot process your payment, your order will not be confirmed.
We will communicate the status of your order and payment via email.
6. Shipping & Delivery
Orders are shipped via the Kosovo Postal Office or other carriers as determined by Kosovo 2.0.
Shipping costs are paid by the customer.
Free shipping applies to orders over 70 EUR within Kosovo only, not for international orders.
Estimated delivery times may vary depending on destination and carrier.
Kosovo 2.0 is not responsible for delays caused by the postal service or customs.
7. Order Cancellation
Order cancellation can be requested via email at [email protected]
before the order is shipped.
Requests must be sent from the email address used for the order.
8. Returns & Refunds
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [email protected]
Refunds or replacements will be assessed on a case-by-case basis. Return shipping costs may apply.
9. Communication
Upon placing an order, Kosovo 2.0 may send you emails regarding order status, delivery updates, and essential service communications.
We may also contact you to invite feedback or participation in surveys, in line with our Privacy Policy.
10. Intellectual Property
Kosovo 2.0’s products and content may not be modified, reproduced, or used for commercial purposes without prior written permission.
11. Limitation of Liability
Kosovo 2.0 is not liable for indirect, incidental, or consequential damages arising from the use of this website or purchased products.
12. Changes to These Terms
We may update these Terms & Conditions from time to time. Changes will be posted on our website and take effect immediately.